Voltar à Central de Ajuda

Solução de Problemas

Encontrou algum problema? Veja as soluções para os problemas mais comuns abaixo.

Generation is taking longer than expected Problema Comum

Por que isso acontece: High server load or complex scenes with many characters can increase processing time.

Solução: Wait up to two minutes before retrying. If the issue persists, try simplifying the scene or reducing the number of characters.

Credits were deducted but I do not see a generated page Problema Comum

Por que isso acontece: A generation may have failed midway due to a temporary AI provider outage.

Solução: Check your comic in the Studio — incomplete pages sometimes appear after a short delay. If the page is missing, contact support@comistitch.com with your comic ID for a credit refund.

Image quality is lower than expected Problema Comum

Por que isso acontece: Vague story prompts or very short scene descriptions limit the AI's ability to generate detailed artwork.

Solução: Add more detail to your script — describe the setting, character expressions, and camera angles. Regenerating the page with an improved prompt usually produces better results.

Character appearance changes between pages Problema Comum

Por que isso acontece: Insufficient character descriptions or missing reference images reduce consistency.

Solução: Ensure each character has a detailed description and, if possible, an uploaded or AI-created avatar. The more visual context the AI has, the more consistent the output.

Exported image has a watermark Problema Comum

Por que isso acontece: Free-plan exports automatically include a Comistitch watermark.

Solução: Upgrade to any paid plan to remove the watermark from all future exports. Existing pages can be re-downloaded watermark-free after upgrading.

Cannot log in or session expired unexpectedly Problema Comum

Por que isso acontece: Session tokens expire after a period of inactivity or if cookies were cleared.

Solução: Clear your browser cache, then log in again. If the problem continues, try a different browser or disable browser extensions that may block cookies.

Ainda emperrado?

Entre em contato com nossa equipe de suporte em support@comistitch.com